SoundHound AI, Inc. announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration.
The strategic deal is set to enhance SoundHound's position in Agentic AI and boost its presence in customer service for enterprise businesses.
The acquisition brings major new powerhouse brands to SoundHound's customer portfolio, expanding its reach across various industries.
Diverse Client Base Expansion
The acquisition introduces a diverse new client base across verticals such as retail, insurance, and others.
Global Brand Inclusion
SoundHound gains new global brands in sectors like sports retail, technology devices, insurers, and automakers.
Intellectual Property Strength
The acquisition strengthens SoundHound's intellectual property portfolio, with the combined patents totaling nearly 400.
- SoundHound's acquisition of Interactions is expected to drive revenue growth through cross-selling and up-selling opportunities.
- The deal positions SoundHound as a leader in providing omnichannel Agentic AI solutions and pathways to full automation for customers.
- The acquisition signifies SoundHound's commitment to innovation in customer service and AI technology.
SoundHound's acquisition of Interactions marks a significant step in solidifying its position as a leader in the Agentic AI space and expanding its customer service capabilities across industries.